The freedom to change one's mind, without stress.
Planning a cycling trip or experience is a beautiful thing. But we know: sometimes life takes an unexpected turn. That's why we've created a flexible, transparent, biker-friendly cancellation policy that's different for each type of experience. Find out about it below.
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Cancellation of a Daily Bike Tour
Have you booked a bike tour for a few hours in or out of Rome? Here are the rules:
✅ Free cancellation up to 24 hours before departure
🌦 Light rain? No problem, let's stay in touch and evaluate together-many tours can be done safely.
⛈ Heavy thunderstorm? Then the experience will probably be canceled and rescheduled.
Best advice: keep in touch with our Customer Care, which will update you in real time on the status of the tour.
Cancellation of Bike and E-bike Rental
Have you reserved a bike or e-bike to explore Rome in freedom? Here's how it works:
✅ Free cancellation up to 48 hours before departure
🔐 Did you choose the "Book Safe" option? Then you can delete up to 24 hours before, without penalty.
Warning: the gift cards and vouchers are non-refundable, but they remain valid for other future rentals.
Cancellation of a Bike Travel
(multi-day trip)
For those who choose the two-wheeled adventure that lasts more than one day:
✅ Free cancellation up to 30 days before departure
🔐 Have you activated "Secure Booking?" In this case you can delete up to 7 days before, with full refund.
No risk, just freedom to choose.
Cancellation of the Night Under the Stars
Starsbox and Woods Camp
Sleeping under the Latium sky is a magical experience--but here, too, we want to be flexible:
✅ Full refund up to 7 days before the event
📆 Date change? It is free of charge, once, if you notify us in time.
Important note: the gift cards and vouchers are non-refundable, but they can be used at a future date.
Sincere advice
Flexibility can save your vacation
When you book, Take a look at our "Book Safe" or "Secure Booking" options.: are the best way to keep you worry-free, even if your plans change at the last minute.
And remember: our Customer Care is always active and ready to help you find the best solution. We are human, and we will remain human: write to us, call us, talk to us. If we can help you, we will gladly do so. Write to us on WhatsApp anytime.
FAQ
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