Cancellation policy
The freedom to change one's mind, without stress.
Organizing a bike tour or experience is a wonderful thing.
But we know: Sometimes life takes an unexpected turn..
That's why we've created a cancellation policy. flexible, transparent, and biker-friendly, different for each type of experience.
Discover it below.
Cancellation policy
The freedom to change one's mind, without stress.
Organizing a bike tour or experience is a wonderful thing.
But we know: Sometimes life takes an unexpected turn..
That's why we've created a cancellation policy. flexible, transparent, and biker-friendly, different for each type of experience.
Discover it below.
Cancellation of rentals and daily bike tours
Cancellation of rentals and daily bike tours
Have you booked a bike tour for a few hours in or outside Rome, or perhaps a rental? Here are the rules:
✅ Free cancellation up to 24 hours before departure
🌦 Light rain? No problem, we are fully equipped to ensure you have a magical experience even if it rains a little.
⛈ Heavy thunderstorm? Then the experience will probably be canceled and rescheduled.
Best advice: keep in touch with our Customer Care, which will update you in real time on the status of the tour.
Cancellation of Bike and E-bike Rental
Cancellation of Bike and E-bike Rental
Have you reserved a bike or e-bike to explore Rome in freedom? Here's how it works:
✅ Free cancellation up to 48 hours before departure
🔐 Did you choose the "Book Safe" option? Then you can delete up to 24 hours before, without penalty.
Warning: the gift cards and vouchers are non-refundable, but they remain valid for other future rentals.
Cancellation of a multi-day bike tour
Cancellation of a multi-day bike tour
For those who choose the two-wheeled adventure that lasts more than one day:
✅ Free cancellation up to 30 days before departure
🔐 Have you activated "Secure Booking?" In this case you can delete up to 7 days before, with full refund.
No risk, just freedom to choose.
Cancellation of the Night Under the Stars
Cancellation of the Night Under the Stars
Sleeping under the Latium sky is a magical experience--but here, too, we want to be flexible:
✅ Full refund up to 7 days before the event
📆 Date change? It is free of charge, once, if you notify us in time.
Important note: the gift cards and vouchers are non-refundable, but they can be used at a future date.
Sincere advice
Sincere advice
When you book, Take a look at our "Book Safe" or "Secure Booking" options.: are the best way to keep you worry-free, even if your plans change at the last minute.
And remember: our Customer Care is always active and ready to help you find the best solution. We are human, and we will remain human: write to us, call us, talk to us. If we can help you, we will gladly do so.