BIKE HOLIDAY
INDEX
BIKE HOLIDAY
BIKE HOLIDAY
- Purchase Gift Card ( or Gift Voucher) (BIKE HOLIDAY)
- Bike Holiday Assistance (BIKE HOLIDAY)
- Electric Bicycle for Bike Holiday (BIKE HOLIDAY)
- How to book a Bike Holiday (BIKE HOLIDAY)
- Bike Holiday Details (BIKE HOLIDAY)
- Documents (BIKE HOLIDAY)
- Manage Bike Holiday (BIKE HOLIDAY)
- Included & Excluded (BIKE HOLIDAY)
- My own Bike (BIKE HOLIDAY)
- The right Bike Holiday (BIKE HOLIDAY)
- Skill Level (BIKE HOLIDAY)
- Insurance Policy for Bike Holiday (BIKE HOLIDAY) (BIKE HOLIDAY)
- Refund for Bike Holiday (BIKE HOLIDAY)
- Bike Holiday (BIKE HOLIDAY)
- Luggage & Bike Holiday (BIKE HOLIDAY)
- Solo Travel (BIKE HOLIDAY)
- Bike Holidays & Kids (BIKE HOLIDAY)
BIKE HOLIDAY
- Purchase Gift Card ( or Gift Voucher) (BIKE HOLIDAY)
- Bike Holiday Assistance (BIKE HOLIDAY)
- Electric Bicycle for Bike Holiday (BIKE HOLIDAY)
- How to book a Bike Holiday (BIKE HOLIDAY)
- Bike Holiday Details (BIKE HOLIDAY)
- Documents (BIKE HOLIDAY)
- Manage Bike Holiday (BIKE HOLIDAY)
- Included & Excluded (BIKE HOLIDAY)
- My own Bike (BIKE HOLIDAY)
Purchase Gift Card ( or Gift Voucher) (BIKE HOLIDAY)
read this article to know everything about purchasing the gift card
I would like to give somebody a gift card for bike tours or trips. Where do I buy it?
To purchase a gift Card for all our products you can visit our website at the following link:
For further information read this entire article, or contact us at +39 3338926204.
How does a Gift Card work?
- the card is valid for 1 year
- you can select one of the 3 proposed budgets
- it is not necessary to select a date
- the recipient, when he decides to book, will choose the experience he prefers by adding it to the cart (with any extras if interested). During check out he will enter the gift card code, in this way the system will automatically deduct the amount of the gift, leaving only the added services or the residual balance to be paid.
You can purchase the gift card on our official website directly at the following link:
How long is the gift card (gift voucher) valid?
The card is valid for 1 year
Which products are included in the gift card?
Gift card (or gift Voucher) is not for a specific product, but it is practically a money amount that the recipient can spend for any products he likes on our website. This means that the recipient can use it for Starsbox experience, also for bike tours, bike trips or other services available on our website.
I bought a gift card, how can the recipient book the experience?
The recipient will choose the experience he prefers by adding it to the cart (with any extras if interested). During check out he will enter the gift card code, in this way the system will automatically deduct the amount of the gift, leaving only the added services or the residual balance to be paid.
Bike Holiday Assistance (BIKE HOLIDAY)
All you need for your trip
What kind of support do you offer while on a trip?
We completely support you both on and off the bike.
We always have one guide in our support vehicle (shuttle in tow) and another guide on the bike at the head of the group.
While traveling our staff, in case of necessity, will change your tire for example, or call for the shuttle or shuttle you up the hill, they will provide you with local insights and make sure everyone is enjoying their ride.
Off the bike, your guides keep being at your service to help you with anything you need till the end of the holiday.
What is the shuttle in tow service?
This service we offer in our bike holidays is really important to guarantee a safe and carefree experience.
Let's say you're tired after a long and challenging ride, and you need some rest, or you can't end the tour because of heachache or other healthy problems...
With our shuttle in tow you're safe and you can feel free to use it according to your needs.
How many people will be our guides on the bike trip?
It depends on the number of participants, but usually there will be one guide on a bike at the head of the group and another one (guide or driver) for the shuttle in tow.
Electric Bicycle for Bike Holiday (BIKE HOLIDAY)
Which kind of bike you will ride if you rent our Bike Holiday
Which kind of bikes we're going to ride during the bike Holiday?
For the entire duration of the trip you're going to ride an electric Mountain bike Front for about 100 km range, with central motor (70Nm).
Battery 630 Wh.
How to book a Bike Holiday (BIKE HOLIDAY)
Follow these instructions to book your trip
How can I book my Bike Holiday?
- Go online at our website.
- Click on "Bike Travel" and choose the one that fits you.
- Every Bike Holiday has fixed departure date. If your choice is not available for the date you would travel, check the other trips offered to find other dates available.
- Then add it to cart and follow the instruction to finalize the payment.
I would like to book a bike holiday, but the one I chose isn't available for the date i'm traveling to. What can I do?
Every Bike Holiday has fixed departure date. If your choice is not available for the date you would travel, check the other trips offered to find other dates available.
How far in advance do I need to book?
We recommend booking your trip at least 90 days prior to departure.
Trips do sell out or become otherwise unavailable, so booking early or as soon as you are committed to traveling with us is the most reliable means of ensuring a spot on your dream vacation. Based on availability, last-minute bookings can be accommodated up to two weeks prior to departure when possible. Whenever you are ready to book, contact us or book here on the button below
What is the cut off time to book a bike holiday?
Last-minute bookings can be accommodated up to two weeks prior to departure when possible.
Bike Holiday Details (BIKE HOLIDAY)
Once you booked your trip, here is what happened
I booked a bike Holiday, where do I get all information about hotel, meeting point ecc?
Once you booked your trip, you will receive a confirmation email, where you will only find booking references.
A summary with all information in detail will be sent to you about 10 days before the departure.
What kind of information do I need after booking my Bike Holiday?
In the summary you will receive about 10 days before the departure there will be
- Hotel name and address
- Meeting Point address
- Meeting time
- What to bring ( clothing, medicines, others)
- What's included
- What's NOT included
- Itinerary
- Contacts
I've just booked my Bike Holiday, what now?
Once you booked your trip, you will receive a confirmation email, where you will only find booking references.
After this we will send you a Travel Contract which has to be signed and sent back to us to validate it.
A summary with all information in detail will be sent to you about 10 days before the departure.
I booked a Bike Trip but I still haven't received the Travel Contract, what can I do?
Don't worry, we will send it again.
Please check in your spam box before.
If you still haven't found it contact us
- Contact our customer care by asking for our teammate after AI chatbot
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Documents (BIKE HOLIDAY)
Don't forget your documents for the activity
Which are the documents needed for rental/ tour/ bike holiday?
Before to start the activity, check in at our staff with your documents. We ask for:
- Identity card
- Driver's license
- Passport
All documents MUST HAVE to be VALID (not expired).
I forgot my document, can i proceed with the activity I booked?
Unfortunately without a document we can't rent the bike. Even if you have a tour or an bike Holiday we can't let you leave without a valid document for safety reasons.
In this case NO REFUND is issued.
I didn't realize that my document is expired. Can I still take part to the activity?
We're sorry, but without a valid document you can't partecipate to any activity of ours.
In this case NO REFUND is issued.
Manage Bike Holiday (BIKE HOLIDAY)
How can I manage my Bike Holiday?
Each trip is carefully organized in every aspect, and modifying it by yourself is not possible. We are happy to help you to manage it in order to satisfy your needs. Please contact us
- Contact our customer care by asking for our teammate after AI chatbot
- Contact our customer care by email info@bicycleroma.com
- Contact our customer service by whatsapp +39 3510043528.
I need to change my Bike Trip, what can I do?
We are happy to help you to manage it in order to satisfy your needs. Please contact us
- Contact our customer care by asking for our teammate after AI chatbot
- Contact our customer care by email info@bicycleroma.com
- Contact our customer service by whatsapp +39 3510043528.
Included & Excluded (BIKE HOLIDAY)
What is included in our Bike Holidays
I would like to book one of your bike holidays, what's included?
Not each trip is the same! You can check what's included in the specific section of the trip you like, on our website.
Anyway, it is quite always included:
- Accommodation in the chosen facility
- Electric bike tours of the chosen itinerary
- Dedicated local guide for all the trip long
- E-bike equipped with helmet, chain and lights for the night
- Medical and baggage insurance
Sometimes it is also included:
- Food and wine tastings
- Dinners or lunches
- Museum or other tickets entrance
- Luggage transfer
- Shuttle on tow
- Train tickets
What isn't included in the Bike Holiday you offer?
In order to read the full list of what in NOT included, go to the specific section of the trip you like, on our website.
Anyway, it is quite always excluded:
- Meals not mentioned in “what's included?”
- Drinks and snacks
- City tax (to pay at the arrival)
- Arrival journey to the meeting point, and return home journey
- Extra nights
- Different accommodation from the one mentioned in what is included (Single rooms or extra beds have extra costs)
- Anything not specified in "what's included?"
My own Bike (BIKE HOLIDAY)
If you decide to travel with your own bike
Can I do the bike trip with my own bike?
Yes, you can use your own bike instead of one of ours, but please note that if anything occurs we can't grant the right assistance to it (we will travel taking all tools to repair our bike and isn't sure they will fit for your bike).
Is there a discount if I take my bike on the trip?
Yes, you'll pay 25 euro less per bike for each day of the trip. But please note that if anything occurs we can't grant the right assistance to it (we will travel taking all tools to repair our bike and isn't sure they will fit for your bike).
What happened if my own bike broke up during the bike holiday?
We are there to help you! Will travel taking all tools to repair our bikes but isn't sure they will fit for your bike. We will try for sure, but it's only your responsibility if we can't repair it and you won't have a bike to use.
The right Bike Holiday (BIKE HOLIDAY)
Read carefully to find which Bike Trip suits more to you
How can I choose the right Bike Trip for me?
Not all the Bike Trips we offer are the same! Some one are really easy, Some other are challenging. We split the offers also using categories to let you find what is more suitable for your needs.
Before booking check these important information about our travels:
- Difficulty level
- Maximum difference height (if we ride in mountains, woods or hills)
- Categories (what are you interested in?)
- Audience the trip is for
If you're unsure even after reading these descriptions, contact us. We will help you to take the right choice.
What to I have to know before booking a Bike Trip?
- Departure is guaranteed upon reaching the minimum number of participants. If this does not happen, you can change your trip or ask us for a full refund of the amount paid.
- For organizational reasons, the hotel could accommodate the participants in another connected structure, with equal treatment.
- Some accommodation facilities may request a credit card at check-in as a guarantee for any consumption or extra services (minibar, spa entrances,...). The card is unlocked at check out.
- The itinerary may undergo changes before and/or during the holiday for organizational reasons, climatic conditions (intended exclusively for strong thunderstorms and not drizzle) or for provisions of the local authorities.
- No refund will be provided for changes or failure to carry out the program due to the causes mentioned above. In the event of closures that cannot be foreseen at the time of publication of the program, we will replace the scheduled visit with other places of interest.
Do I have to be an experienced rider to take part to one of yours Bike Holiday?
- We look forward to seeing you in good shape to tackle this itinerary: carefully check the level of difficulty and the itinerary of the route, and ask us for help in case of doubts.
- It is essential to know how to ride a bicycle with a minimum of experience in using it.
- People deemed by our guide to be unsuitable for the trip, or with physical problems that preclude the trip safely, will not be admitted to the group.
- There will be no refund for non-ELIGIBLE people.
Skill Level (BIKE HOLIDAY)
What to know about riding skills for our activities
Do I need to have experience riding to take one of your trips?
A minimum level of confidence is required in using the bike because the roads we will travel on will not all be asphalted and on cycle paths, but we will also pedal on uneven surfaces and ancient roads.
Some of our bike trips also require basic training, although we will be using electric bikes.
Before booking, always consult the details of the activity, you will always find the level specified (easy, medium, difficult)
I'm not used on biking, what is the skill level required?
Balance is essential, as basic skill level on biking.
If you don't fell safe riding please do not book bike activities.
Instead, if you have basic skills, but you want to take part to an activity without worries we suggest you Villa Borghese Area to take a ride.
I don' t feel comfortable on riding in open car traffic streets, what do you suggest?
There aren't many cycle paths in Rome but riding with a guide will be safer for almost the tours we offer.
If you want to rent a bike and pedal by your own instead, we suggest the Villa Borghese Park or Appia Antica path ( but this last has cobblestone surface so please pay attention not to fall down!)
Do you want to follow safe routes? Visit the Roma’n Bike website at the link below, where you’ll find a whole cycle network waiting to be explored.
I am an experienced biker, which activity is the best for me?
We're happy to hear it! You can take part to all our products!
Long tours, or challenging bike Holidays will be great for you!
Before booking, always consult the details of the activity, you will always find the level specified (easy, medium, difficult)
Insurance Policy for Bike Holiday (BIKE HOLIDAY)
Know more about the insurance for your bike trip
Is the insurance policy included in my Bike Holiday?
Yes, it is. Your policy covers medical baggage assistance up to 1000 euro.
The deductible applied for each practice is 50 euros.
Check all the details of the insurance at the attachment below, at the end of this article.
How can I increase my insurance limit?
If you need a higher insurance limit, please contact us. We will help you with this deal.
Do I need an insurance for my Bike Holiday?
Medical Baggage Insurance Policy is included in your package, if you want the basic one.
Your policy covers medical baggage assistance up to 1000 euro.
The deductible applied for each practice is 50 euros.
Check all the details of the insurance at the attachment below, at the end of this article.
If you need a higher insurance limit, please contact us. We will help you with this deal.
Single Trip Multi-Risk Group Policy
Refund for Bike Holiday (BIKE HOLIDAY)
Don't want to join the activity, can I get a refund?
The Cancellation is FREE up to 7 days before the start of the trip booked.
I had a last minute emergency, can I cancel the holiday I booked and be fully refunded?
According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 7 days before the start of booked trip.
It will be possible to cancel the reservation even in less than 24H, but no refund will be provided.
I am sick, and I can't join the activity I booked, can I get the refund?
According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 7 days before the start of the booked holiday.
We only refund people with certificate from the emergency room of the Rome hospitals.
My train/ flight/metro/bus, is late, I can't take part to the holiday I booked. Can I get the refund?
No, the refund isn't foreseen.
Bike Holiday (BIKE HOLIDAY)
What kind of bike trip is it?
Choosing one of our Bike Trips means coming into contact with the traditions, history, gastronomy, art and nature of the chosen destinations, strengthening the connection between the participants of the group.
Is the bike holiday safe?
Our Bike Holiday are safety experience, you will ride your bike just behind your guide but you will always have our shuttle in tow. In case of tiredness or physical problem you could keep on traveling with us .
Is it challenging?
Our Bike Trip are far from the common ones. What is important for us are the experiences you'll do along the way, not really the lenght of the track.
I have luggages with me, what can I do?
Don' t worry about your luggage, we offer the transfer service (1 luggage per person included) all the trip long.
Is the departure always guaranteed?
No it isn't. Our bike Holidays have minimum number of participants.
If we don't reach that number for that trip you'll get the fully refund.
I would like a single room. Is it possible?
Yes of course, if you don't want to share the room with nobody, you can ask for a single room, but there will be an extra to pay. Remember to select the EXTRA SINGLE ROOM option during the booking of your trip in order to assure you this extra service.
Luggage & Bike Holiday (BIKE HOLIDAY)
I have a bike holiday, and I have my luggage with me. What can I do?
You can take your luggage with you ( one luggage per person) as it's included in the price of the holiday you paid.
If you have more than one luggage, you can pay for the extra luggage transfer service by contacting us.
I left my luggage to the guy of the Shuttle service, but is has been stolen or damage. Who pay for it?
Included in the price of your bike trip, there is the insurance policy.
Check the attachment below this article to know about the refund.
I have a small bag, can I take it with me?
Yes, you can take it with you on your back or in case it is quite small ( 6L) you can also store it in the handlebar bag of the bike.
What do I have to bring with me during the Bike Holiday?
Clothing
- Comfortable and layered, depending on the season
- Rainwear (jacket, trousers, shoe covers)
- Comfortable shoes for pedaling, not with smooth soles
- Leisure Shoes
- Backpack on your shoulders.
- Needed for swimming at the lake (swimsuit, towel, change for return)
- Sunglasses, also useful against insects
- Bandana, preferable to a hat (you will wear a helmet)
Medicines & co.
- Generic and personal medicines
- Insect repellent
- Protective sun cream and lip balm
Accessories
- Camera
- Phone charger
- Water bottle
Single Trip Multi-Risk Group Policy
Solo Travel (BIKE HOLIDAY)
If you travel alone and want to take part to one of our tour or bike holiday
I'm alone, can I book a tour/trip with you?
You're welcome to join our tour, our software won't let you book the tour only for 1 person, but if you contact us, we will help you to get it.
Please note that you'll be added to an existing group for that tour according to our availability.
I booked a bike trip just for me, is the reservation confirmed?
You're welcome to join our tour, you can make the reservation for just 1 person and you'll be added to an existing group for that trip in the date you chose.
Please note that bike holiday have guaranteed departure if we reach the minimum number of participants, this number you can check it in the description of any bike holiday we offer.
As I travel alone, I would like a single room. Is it possible?
Yes of course, you can ask for a single room for your Bike Holiday but there will be an extra to pay. Remember to select the EXTRA SINGLE ROOM during the booking of your trip in order to assure you this extra service.
Bike Holidays & Kids (BIKE HOLIDAY)
To resolve all your doubts about children and bicycle travel experiences
Can I take my kid with me?
The minimum age on most of our scheduled departures is 16. However, we could customize the trip to suit your family’s interest and riding abilities.
Contact us to request more information.
What's the minimum age to take part to one of your bicycle travels?
The minimum age on most of our scheduled departures is 16. However, we could customize the trip to suit your family’s interest and riding abilities.
Some of our bike holidays (especially those taking place inside Rome) can be suitable also for younger children.
Contact us to request more information.
Is it safe for my children to travel with us?
Not all our bicycle travels are on cycle path or inside green areas, some of them take place along open car traffic streets (or traffic-limited roads) and it could be unsafe to ride with children. Anyway some of our bike trips are more safe (especially those taking place inside Rome) and they can be suitable also for younger children.
Contact us to request more information.
Will it be challenging for my children?
Going on a Bike Holiday means that you'll have to ride for a few hours a day on electric bike. There will be many breaks of course, but some of our itineraries could be tiring for children. It can be challenging for children younger than 16, who cannot use e-bike but only regular bike. (without a pedal assistance they would have to pedal by their own muscle power all day long)
Contact us before booking, we'll suggest you the right choice for your family needs.
How can I book a Bike Holiday for me and my children?
You can book it by selecting the number of adults and young participants but remember, the minimum age on most of our scheduled departures is 16. If your children are younger please contact us before booking. We'll suggest you the right choice for your family needs.
My baby can't pedal because is too young, can I take him/her with me?
All babies up to 20 kg, can travel on baby rear seat of the bike. Please note that it might be uncomfortable for children to remain seated for so many hours on the bike rear seat. For this reason we can suggest you the easiest and shortest trips to not to stress your babies.
Contact us before booking, we'll suggest you the right choice for your family needs.