RENTAL & DAILY BIKE TOURS
INDEX
RENTAL & BIKE TOUR
RENTAL & BIKE TOUR
- Clothing (RENTAL & DAILY BIKE TOUR)
- Animals & Bike (RENTAL & DAILY BIKE TOUR)
- Luggage & Bike Rental and Tour (RENTAL & BIKE TOUR)
- Payment (RENTAL & BIKE TOUR)
- How to reach the Bike Point (RENTAL & BIKE TOUR)
- Booking confirmation (RENTAL & BIKE TOUR)
- Bike Damaged (RENTAL & DAILY TOUR)
- Bike Size (RENTAL & BIKE TOUR)
- Availability (RENTAL & BIKE TOUR)
- Documents (RENTAL & BIKE TOUR)
- Where to rent Bike (RENTAL & BIKE TOUR)
- Bike Stolen (RENTAL & BIKE TOUR)
- Manage Booking (RENTAL & BIKE TOUR)
- I received a Gift Card (RENTAL & BIKE TOUR)
- About private bike tour (RENTAL & DAILY BIKE TOUR)
- Languages (RENTAL & BIKE TOUR)
- Skill level (RENTAL & BIKE TOUR)
- Bad weather (RENTAL & DAILY TOUR)
- Long rental (RENTAL & BIKE TOUR)
- Beyond the bike (RENTAL & BIKE TOUR)
- Car Parking (RENTAL & BIKE TOUR)
- Rental and Tour Insurance Policy
- Refund for Rental and Bike Tour (RENTAL & BIKE TOUR)
- Tire puncture (RENTAL & BIKE TOUR)
- Customer Service (RENTAL & BIKE TOUR)
- Pick up service (RENTAL & BIKE TOUR)
- Bike & Animal Tours (RENTAL & DAILY BIKE TOUR)
- Bike & Children's Tours (RENTAL & BIKE TOUR)
- Bike Tours with Us (RENTAL & TOUR)
- Currency (RENTAL & BIKE TOUR)
RENTAL & BIKE TOUR
- Clothing (RENTAL & DAILY BIKE TOUR)
- Animals & Bike (RENTAL & DAILY BIKE TOUR)
- Luggage & Bike Rental and Tour (RENTAL & BIKE TOUR)
- Payment (RENTAL & BIKE TOUR)
- How to reach the Bike Point (RENTAL & BIKE TOUR)
- Booking confirmation (RENTAL & BIKE TOUR)
- Bike Damaged (RENTAL & DAILY TOUR)
- Bike Size (RENTAL & BIKE TOUR)
- Availability (RENTAL & BIKE TOUR)
- Documents (RENTAL & BIKE TOUR)
- Where to rent Bike (RENTAL & BIKE TOUR)
- Bike Stolen (RENTAL & BIKE TOUR)
- Manage Booking (RENTAL & BIKE TOUR)
- I received a Gift Card (RENTAL & BIKE TOUR)
- About private bike tour (RENTAL & DAILY BIKE TOUR)
- Languages (RENTAL & BIKE TOUR)
- Skill level (RENTAL & BIKE TOUR)
- Bad weather (RENTAL & DAILY TOUR)
- Long rental (RENTAL & BIKE TOUR)
- Beyond the bike (RENTAL & BIKE TOUR)
- Car Parking (RENTAL & BIKE TOUR)
- Rental and Tour Insurance Policy
- Refund for Rental and Bike Tour (RENTAL & BIKE TOUR)
- Tire puncture (RENTAL & BIKE TOUR)
- Customer Service (RENTAL & BIKE TOUR)
- Pick up service (RENTAL & BIKE TOUR)
- Bike & Animal Tours (RENTAL & DAILY BIKE TOUR)
- Bike & Children's Tours (RENTAL & BIKE TOUR)
- Bike Tours with Us (RENTAL & TOUR)
- Currency (RENTAL & BIKE TOUR)
Clothing (RENTAL & DAILY BIKE TOUR)
Tips for choosing the right clothing
What clothes do I have to wear for a bike tour?
It is not necessary to wear specific or technical clothing. You should simply feel comfortable, so we suggest sneakers and long pants.
What clothes do I have to wear for renting a bike?
It is not necessary to wear specific or technical clothing. You should simply feel comfortable, so we suggest sneakers and long pants.
What clothes do I have to wear for a Bike Holiday?
- Comfortable and layered, depending on the season
- Rainwear (jacket, trousers, shoe covers)
- Comfortable shoes for pedaling, not with smooth soles
- Leisure Shoes
- Backpack on your shoulders.
- Sunglasses, also useful against insects
- Bandana, preferable to a hat (you will wear a helmet)
What clothes do I have to wear for StarsBOX?
- Comfortable and layered, depending on the season
- Pijamas
- Comfortable shoes
Animals & Bike (RENTAL & DAILY BIKE TOUR)
Riding you bike with your puppy
I rented a bike, can I take my puppy with me?
Only small size puppy can be admitted, you can put them in the basket. But please note that the ride could be uncomfortable for them.
Luggage & Bike Rental and Tour (RENTAL & BIKE TOUR)
If you have luggage or bags with you and you don't know how to join the activity
I have a bike rental/tour, and I have my luggage with me. How can I do?
In order to join the activity without worries, you can leave your luggage at our bike point, safely stored for the entire duration of the activity.
I left my luggage at the Bike Point, but is has been stolen or damage. Who pay for it?
Keeping your luggage in our Bike Point it's a kindness we do to you. But sometimes our staff have to move away from there ( to recover people with flat tire for example), and we can't be responsible for damage or theft of your luggage.
If you don't want worries about it, we suggest you to leave your luggage at an official store luggage.
I have a bag, can I take it with me?
Yes, you can take it with you on your back or in case it is quite small ( 6L) you can also store it in the handlebar bag of the bike.
Payment (RENTAL & BIKE TOUR)
Read for know more about payment of our services
Which are the payment online methods?
You can pay by:
- Credit card / Stripe
- Paypal link ( by contacting us before the booking to receive the payment link)
- Bank transfer ( by contacting us before the booking to receive the IBAN)
- Satispay ( by contacting us before the booking ).
Can we pay directly at the Bike Point?
Yes, but until you won't come the reservation is not confirmed.
You can pay at arrival by:
- Cash
- Credit card
- Satispay
How to reach the Bike Point (RENTAL & BIKE TOUR)
If you take public transports, here you'll find the directions
How do I get to Lungotevere Bike Point?
If you're coming by bus, take the following N. 982; C3; n3s; n201 .
Bus Stop "Cinque Giornate".
If you're coming by metro, take the Red Line (A), LEPANTO Stop, then walk along the Tiber River until you reach Lungotevere delle Armi N.44. In front of you there will be a Blue gate, press the white button on your left inside the red vertical sign.
I'm at the Lungotevere meeting point , but I can't find you. Where are you?
In front of you there is be a Blue gate, press the white button on your left inside the red vertical sign. Once opened the gate go downstairs. You'll find our store next to a paddle court.
How do I get to Appia Antica Bike Point?
If you're coming by bus, take the N. 600, till the last Stop .
If you're coming by metro, take the Red Line (A), ARCO DI TRAVERTINO Stop, then take the 600 Bus till the last Stop. We're next to the Cafè on the corner of the street.
How do I get to Via del Gesù Bike Point?
If you're coming by bus, take the following N. 51; 87; 628; 30.
Bus Stop "Corso Vittorio Emanuele" and then by walking and following the Google Map Directions.
Google Maps directions from the bus stop.
Google Map Direction From Bus Stop
If you're coming by metro, take the Blue Line (B), COLOSSEO Stop
Booking confirmation (RENTAL & BIKE TOUR)
How to confirm you that reservation is done
How do I know if the reservation is confirmed?
After purchasing the activity, check your inbox, you will receive a confirmation e mail with all booking references.
Remember that you can always check and manage your booking by using your personal area by clicking on the button below
Is my booking confirmed?
After purchasing the activity check your inbox, you will receive a confirmation e mail with all booking references.
Remember that you can always check and manage your booking by using your personal area by clicking on the button below
I haven't received the confirmation email, what can I do?
First of all, check in your Spam.
If you don't find it nether there, ask for our teammate to get helped.
I have problems with my inbox mail, how can I find my booking confirmation?
If you can't find the confirmation email nether in your Spam and in box, ask for our teammate to get helped.
Bike Damaged (RENTAL & DAILY TOUR)
Here is what happen if your bike is damaged
In Italy there is no insurance that covers damage or theft of bicycles on the road.
It is only your responsibility.
Call us immediately to receive our assistance.
Damages will be quantified as you return to the rental point.
LIST OF COMPENSATION FOR ANY DAMAGES
Padlock keys: €15.00
Helmet: €30.00
E-bike Loss/theft: €1,050.00
Loss or damage to the battery charger: €60.00
Damage to the frame: will be quantified on site
Battery: €450.00
Loss/Theft of Classic Bike: €250.00
Loss of Smartphone Support: €10.00
Anti-theft chain: €30.00
Bike Size (RENTAL & BIKE TOUR)
Check this bike size guide to find the perfect one for you
Adult City Bike size ( Electric & Regular)
Adult Mountain Bike size ( Electric & Regular)
Junior Bike size ( Electric only 24" & Regular)
I'm not experienced in riding bike, which size do you suggest?
If you are a less experienced rider, and your height is between two sizes, the smaller of the two is usually a better choice.
Which is the minimum height to ride an electric bike?
It is possible to get on our e-bikes with a minimum height of 140cm, with a good confidence in riding the bike.
Which kind of bike can my son/daughter ride?
Children up to 140 cm (or older than 12 years old) can ride regular bike.
Children up to 20 kg can stay on the rear baby seat.
Children between 5 and 9 years can also stay on a trailer bike.
Availability (TROVARE COLLOCAZIONE)
Do you have bikes available for today/tomorrow/that day?
If you want to rent a bike or book one of our tours try to make a reservation right on our website at the following button
If you prefer contact our customer care service at +39 3510043528
I would like to rent a bike but I can't do it on your website, it seems there is no availability. How can I make the reservation?
Sometimes we block reservations to avoid overbooking, especially during weekends or holidays.
We recommend that you call customer service to proceed with the request for availability.
Customer care service at +39 3510043528
Documents (RENTAL & BIKE TOUR)
Don't forget your documents for the activity
Which are the documents needed for rental/ tour/ bike holiday?
Before to start the activity, check in at our staff with your documents. We ask for:
- Identity card
- Driver's license
- Passport
All documents MUST HAVE to be VALID (not expired).
I forgot my document, can i proceed with the activity I booked?
Unfortunately without a document we can't rent the bike. Even if you have a tour or an bike Holiday we can't let you leave without a valid document for safety reasons.
In this case NO REFUND is issued.
I didn't realize that my document is expired. Can I still take part to the activity?
We're sorry, but without a valid document you can't partecipate to any activity of ours.
In this case NO REFUND is issued.
Where to rent Bike (RENTAL & BIKE TOUR)
We have several bike rental in the city, find here the nearest to you
I am in the city center, where do I pick the bike if I want to rent it?
We are in the main city center, at Piazza Venezia Bike Point (via del Gesu), or next to the River Tiber Cycle Path, at Ondina sports club (Lungotevere delle armi 44).
If you need the google map position of both rental click on the buttons below
River Tiber Cycle Path Rental Point
For further information read the article "How to reach the bike point"
If I want to ride along Appian Way (Appia Antica), where do I pick the bike if i want to rent?
To have a beautiful ride along Appia Antica (Ancient Appian Way), you can pick up the bike at our Bike Point right there (in via appia antica 175).
If you need the google map position click on the button below
For further information read the article "How to reach the bike point"
Bike Stolen (RENTAL & BIKE TOUR)
What happened in case of Bike Stolen
Who's responsible for the theft?
It's you! We'll give you the tools and knowledge you need to protect your bike, but it's up to you to return everything we offer.
I tied up the bicycle like you told me, but they stole it anyway. Is it my fault?
Yes, it is. Even if you did everything right, it's up to you to check your bike and make sure it's safe at all times.
They stole the bike, what now?
Call us immediately, we will give you assistance to report the theft to the competent authorities. As you're the only responsible for the theft, you'll pay the amount of the value of the bike stolen
Contact us +39 3510043528
Is there an Insurance Policy for bike theft in Italy?
Unfortunately, in Italy this kind of Insurance Policy doesn't exist.
Manage Booking (RENTAL & BIKE TOUR)
This is how you can manage your booking by yourself
I have a reservation, how can i check or modify it?
I have a reservation, how can i check or modify it?
You can totally manage your booking, reschedule, request cancellation, view cancellation policy, sign waiver, and check all the other details of your reservation.
Something unexpected happened, how can I change my reservation?
You can totally manage your booking, reschedule, request cancellation, view cancellation policy, sign waiver, and check all the other details of your reservation.
If you still need support, please contact us.
I received a Gift Card
You received an amazing gift, read here to know how to use it
I received a Gift Card, how do I use it?
You can choose the experience you prefer by adding it to the cart (with any extras if interested). During check out please enter the gift card code, in this way the system will automatically deduct the amount of the gift, leaving only the added services or the residual balance to be paid.
What can I book with a Gift Card?
If you recieved our gift card (or gift voucher) you can use it to purchase whatever you like on our website. You can choose between all sections available on our menu ( Ebike Tours, Ebike Travel, Starsbox, Woods Camp)
How long is the Gift Card Valid?
The Gift Card (of Gift Voucher) is valid for 1 year.
About private bike tour (RENTAL & DAILY BIKE TOUR)
Here some answers about the meaning of private tour
Bike tours are private or group?
All our tours are small group tours up to 8/10 participants, it depends on the activity.
If you want a Private tour, in the meaning that you and your family/friends will be alone with the guide, please contact us in order to customize the quotation.
I want to do a tour only with the guide and no other strangers, can I do it?
Yes, of course. If you want a Private tour, in the meaning that you and your family/friends will be alone with the guide, please contact us in order to customize the quotation.
Can I customize a bike tour?
It would be great for us to customize the tour for you, according to your needs and our safety tips. But remember that only Private Tour can be customized. Contact us to quote your request.
How big the groups for tour are?
All our tours are small group tours up to 8/10 participants, it depends on the activity.
I have a large group of people ( more than 10 pax). Is it possible to have a private tour for us?
Of course, but for groups bigger than 10 pax we customize the tour because it concern about team buildings ( school, students, work groups acc..)
Contact our customer service to learn more.
Languages (RENTAL & BIKE TOUR)
For a customized tour ask for it in your language
In which language can I do the tour?
You can take the tour in English, French, Spanish.
Just select your language during the reservation.
Skill level (RENTAL & BIKE TOUR)
What to know about riding skills for our activities
Do I need to have experience riding to take one of your trips?
A minimum level of confidence is required in using the bike because the roads we will travel on will not all be asphalted and on cycle paths, but we will also pedal on uneven surfaces and ancient roads.
Some of our bike trips also require basic training, although we will be using electric bikes.
Before booking, always consult the details of the activity, you will always find the level specified (easy, medium, difficult)
I'm not used on biking, what is the skill level required?
Balance is essential, as basic skill level on biking.
If you don't fell safe riding please do not book bike activities.
Instead, if you have basic skills, but you want to take part to an activity without worries we suggest you Villa Borghese Area to take a ride.
I don' t feel comfortable on riding in open car traffic streets, what do you suggest?
There aren't many cycle paths in Rome but riding with a guide will be safer for almost the tours we offer.
If you want to rent a bike and pedal by your own instead, we suggest the Villa Borghese Park or Appia Antica path ( but this last has cobblestone surface so please pay attention not to fall down!)
Do you want to follow safe routes? Visit the Roma’n Bike website at the link below, where you’ll find a whole cycle network waiting to be explored.
I am an experienced biker, which activity is the best for me?
We're happy to hear it! You can take part to all our products!
Long tours, or challenging bike Holidays will be great for you!
Before booking, always consult the details of the activity, you will always find the level specified (easy, medium, difficult)
Bad weather (RENTAL & DAILY TOUR)
What happens in case of rain
What if it rains?
In case of very bad weather (heavy rain, storm or similar), the tour can be postponed to another day or timetable. If you prefer it can be delated. In case of drizzle we will provide raincoat for all participants but the tour is confirmed.
I have a booking for today but it's raining, is the tour confirmed?
In case of very bad weather (heavy rain, storm or similar), the tour can be postponed to another day or timetable. If you prefer it can be delated. In case of drizzle we will provide raincoat for all participants but the tour is confirmed.
In case of rain, can I cancel the tour?
In case of very bad weather (heavy rain, storm or similar), the tour can be postponed to another day or timetable. If you prefer it can be delated. In case of drizzle we will provide raincoat for all participants but the tour is confirmed.
Long rental (RENTAL & BIKE TOUR)
Can I rent a bike for few days?
If you choose the option of two or more days rental, check with the accommodation facility if it is possible to put the bicycle in safe places, it is a mandatory factor.
Don't park the bike overnight on the streets.
In case of damage or theft you'll be the only responsible for it.
I rent a bike for N° hours, can I extend the rental?
Of course you can. Please contact us to verify the availability ( in case we are fully booked and your bike should have been return for another booking). You will pay for the extra hours of rental at your return to the Bike Point.
I rent a bike for N° hours, can I keep it till tomorrow (the following day)?
Yes you can, please contact us to verify the availability ( in case we are fully booked and your bike should have been return for another booking).
But first of all check with the accommodation facility if it is possible to put the bicycle in safe places, it is a mandatory factor.
Don't park the bike overnight on the streets.
In case of damage or theft you'll be the only responsible for it.
Remember to come back to the rental point to get the charger for your bike battery.
Beyond the bike (RENTAL & BIKE TOUR)
All services we provide you to better your experience
Can you help me look for a hotel where to sleep the day before or the day after the activity?
Of course we can! Bicycle Roma is part of a big bike friendly family:
ROMA 'N BIKE.
It's about a cycle-tourism platform where a lot of activities work togheter to give you the best experience in ROME and around it.
All suggested facilities over there, are very good quality!
Check more on the button below
I don't know where to eat, can you help me?
Of course we can! Bicycle Roma is part of a big bike friendly family:
ROMA 'N BIKE.
It's about a cycle-tourism platform where a lot of activities work togheter to give you the best experience in ROME and around it.
All suggested facilities over there, are very good quality!
Check more on the button below
I need mechanical assistance on my bike, can you help?
- If you have rented one of our bikes in Rome and have purchased the RESCUE COVER, call us, we will come to your aid. Contact our customer care by whatsapp +39 3510043528 .
- If you are traveling with us on one of our trips or bike tours, don't worry! your guide will help you with this issue.
- If you're riding your own bike around Rome we know many activities that can help you, check them on ROMA 'N BIKE platform, section "bike operator" by clicking on the button below.
I would like a packed lunch before joining the bike activity, can you help?
We can help you for sure if you call us in advance.
We're connected to many other activities in the area and we can arrange this for you.
Call us at least 24h before the bike activity.
Contact our customer care by whatsapp +39 3510043528 .
Car Parking (RENTAL & BIKE TOUR)
Where do I leave my car near by the Bike Point?
I have a reservation at Appia Antica Bike Point, is there a parking nearby?
If your booked at Appia Antica Bike Point you can park at the street sides of Via di Cecilia Metella.
I booked my experience / bike at Lungotevere Bike Point, where can I leave my car?
If your booked at Lungotevere Bike Point you can park in the blue signs parking, but remember to pay the parking fee at the automatic pay desk or by "Easypark" app.
Is there a car parking near your bike point at Via del Gesù?
If your booked at Via del Gesù Bike Point, we suggest you not to come with the car because it's inside the ZTL area. If you prefer you can park at Lungotevere near by Tiberine Island and come to us on foot.
Insurance Policy for rental and tours (RENTAL&TOUR)
Know more about Insurance for rental and tour services
Is the insurance included in my rental or tour?
NO, it isn't. You can activate your policy for being covered on civil liability + accident+ legal costs, by clicking on the button below
Remember:
It is mandatory to sign the liability release you received by mail, or directly at the store before the start of your experience.
Is the insurance for damages and theft included in my rental or tour?
NO, it isn't. In Italy this kind of Insurance for bike doesn't exist.
In case of damage to bike or theft of it, you'll be the only responsible .
Refund for Rental and Bike Tour (RENTAL & BIKE TOUR)
All about refund
Don't want to join the activity, can I get a refund?
The Cancellation is FREE up to 24H before the start of the activity booked.
I had a last minute emergency, can I cancel the activity I booked and be fully refunded?
According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 24H before the start of the activity booked.
It will be possible to cancel the reservation even in less than 24H, but no refund will be provided.
I am sick, and i can't join the activity I booked, can I get the refund?
According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 24H before the start of the activity booked.
We only refund people with certificate from the emergency room of the Rome hospitals.
My train/ flight/metro/bus, is late, I can't take part to the activity I booked. Can I get the refund?
No, the refund isn't foreseen, but you can call us to postpone the activity according to our availability.
You will give me the refund I asked, where and when do I expect the money?
You will have your money back within 5/10 working days, at the same payment channel you used for making the booking.
Tire puncture (RENTAL & BIKE TOUR)
My tire is punctured, what now?
My tire is punctured, what now?
If you bought the RESCUE COVER (at a cost of €12 per booking, to be paid before departure), we make the recovery for free in the event of a puncture.
My tire is punctured, what now?
If you don't have the RESCUE COVER, we can try to recover you, if our staff is available. It is not mandatory for us, but we'll make everything possible to come and help you. The recovery will be charged at a cost of 15 euro per booking.
Please let us know where you are by sharing you're right position on whatsapp with a google map link.
Customer Care (RENTAL & BIKE TOUR)
For emergency or in case this help center can't help you
For emergency or in case this help center can't help you
- Contact our customer care by asking for our teammate after AI chatbot
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Pick up service (RENTAL & BIKE TOUR)
Is the pick up service included in our reservation?
No it isn't.
We suggest you to take a taxi, Uber or public transport to reach us.
Here following our Bike Points:
- Lungotevere Bike Point
Lungotevere delle armi, 44
- Appia Antica Bike point
Via Appia Antica, 175
- Piazza Venezia Bike Point
Via del Gesù, 91
Will the guide pick us up at our hotel?
No, we will be waiting for you at the meeting point.
Animals & Bike Tours (RENTAL & DAILY BIKE TOUR)
Enjoy your tour with your animal friends
I booked a bike tour, can I take my puppy with me?
Only small size puppy can be admitted, you can put them in the basket. But please note that the ride could be uncomfortable for them.
Kids & Tour (RENTAL & BIKE TOUR)
Can kids take part to all the tours?
Can my kids take part to all the tours you offer?
Of course yes, if they travel on the baby rear seat of the bike.
Instead we require a minimum level of confidence with the regular bike if they pedal alone, because it could happen to ride along opened car traffic streets.
Inexperienced children can ride streamer bike
Please remember:
For a safer experience we recommend booking a tour with a route not open to car traffic such as Appia Antica or Villa Borghese.
Can my son/daughter ride electric bike?
We strongly recommend renting electric bikes only in the case of very experienced children, otherwise it could be dangerous for them to ride a vehicle that reaches 25km/h on rough roads or roads open to traffic.
Anyway, electric bikes are only from 150 cm height.
Bike Tour with us (RENTAL & BIKE TOUR)
All you need to know about touring with us
At what time do I have to come to the meeting point?
Please arrive at the meeting point 15 minutes before the starting time which is written on your booking details.
When I arrive at the meeting point what do I have to do?
Once arrived, show up to our staff with your booking reference. We will take care of you.
If the group is complete your guide will start the briefing about safety, how to ride the bike, and more.
I'm not experienced, can I rent a bike or book a tour?
Not every tour is similar to another, someone is easy with a path on streets not opened to car traffic, and some other is more difficult with the road surface are unsafe such as cobblestones on Appian Way.
Before making a reservation please contact us in order to verify your skill and suggest you the best solution for you.
It is my first time on a bike, can I do the tour?
Remember that you'll ride on possible dirt roads or roads open to traffic, so you will need good bike skills. Talk about it with your guide.